Authenticity. Consistency. Transparency.
An in depth look at the work Delta Consulting does to put the patient voice at the heart of a business.

Delta Consulting uses widely accepted industry-standard criteria to assess and build deep, enduring patient-focused capability:

How we assess a company’s advocacy capability

  • Deep listening

    Delta Consulting uses a mixture of surveys, team workshops and interviews to ‘get under the skin’ of how a business engages with advocacy groups and other key stakeholders. Our approach is highly effective, building trust and providing an anonymised space for discussion.

  • Internal mapping

    Mapping advocacy group engagement internally, to determine who within a company is engaging with whom, is essential in ensuring a consistent ‘one voice’ experience. Delta utilises networking visualisation software to help you see where more (or less) needs to be done.

The outputs you can expect

  • An image showing Delta Consulting interviewing functional & company leadership, functional teams, advocacy groups and other stakeholders such as Healthcare practitioners & key opinion leaders

    Maturity model

    Most companies with whom Delta Consulting has benchmarked advocacy capability have gone through various levels of organisational, process and strategy maturity. We have taken these findings to construct an advocacy maturity model across four levels. We use this model to provide clients with a frame for detailed, accessible findings.

  • Simple, effective recommendations

    We build our recommendations with our clients in a way that makes them simple to implement and internally self-sustaining. We often help with implementation in support of internal leaders, ensuring that change is led by the business.

The difference Delta can make across the product lifecycle

  • From this!

    Without carefully managed governance, patient advocacy groups can be bombarded with requests & suggestions from all sides. Delta finds there can be multiple points of contact from different functions across a single business. The result? Confusion, poor engagement and (often) transactional interactions that fail to build longer term value.

  • To authentic, coordinated engagement

    Careful mapping, effective governance and clear funding lines & management can transform the patient advocacy & community group experience. Delta’s thoughtful, practical recommendations can help a business become the partner of choice.